Welcome to the PHD Blog

When we find something that
we think you might find interesting
we will post it here.

Image is not available
Image is not available
603-889-5925
  1. Telephone System Installation
  2. Emergency Service
  3. Network Wiring

Buying a Business Phone System
Shouldn't Be so Difficult,

Buying a Business Phone System
Shouldn't Be so Difficult,
Call TODAY for your FREE Consultation 603-889-5925
  1. Reduce Costs
  2. Increase Productivity
  3. Improve Customer Service
  4. Gain Competitive Advantage
A New Communications System Can Help You,
Slider

Managing expenses is a very important responsibility for businesses of all sizes. In order to continue to be efficient and profitable, all businesses must spend time reviewing all of their different types of operating expenses. One type of expense that should be reconsidered and analyzed on a regular basis are Telecom costs. There are several different benefits that will be received if you review your telecom needs and costs on a regular basis.

Read more ...

Managing expenses is a very important responsibility for businesses of all sizes. In order to continue to be efficient and profitable, all businesses must spend time reviewing all of their different types of operating expenses. One type of expense that should be reconsidered and analyzed on a regular basis are Telecom costs. There are several different benefits that will be received if you review your telecom needs and costs on a regular basis.

Read more ...

The Internet has opened up the playing field for small businesses. Whereas any business used to require a lot of capital to get started, manpower, and a lot of time to become established, an online presence -- as well as the increased market for online services -- has made starting a business both easier and less of a financial risk. More than that, it's made many business tasks easier, primarily through automation.

Read more ...

When you're running a call center for sales, customer service, and tech support, quality is everything. From the audio quality of the phone connection to how satisfied your customers are at the end of the conversation. You've trained your team to be courteous, knowledgeable, and customize their service to the needs and desires of the customer but once they're actually making or taking calls, you have to rely on a combination of training and protocols to ensure that each and every customer encounter is enjoyable and productive.

Read more ...

With ransomware attacks being a fairly frequent topic of discussion in the news lately, you may be wondering what you should do if your business comes under attack. However, the best way to deal with ransomware is to take the necessary steps to prevent your business from coming under attack in the first place. Fortunately, there are things you can do to secure your company's data and reduce your vulnerability to ransomware. To help you prepare, here are a few of the things you can do to protect your company from the threat of ransomware as well as to boost your company's digital security overall.

Read more ...

When you're running a call center for sales, customer service, and tech support, quality is everything. From the audio quality of the phone connection to how satisfied your customers are at the end of the conversation. You've trained your team to be courteous, knowledgeable, and customize their service to the needs and desires of the customer but once they're actually making or taking calls, you have to rely on a combination of training and protocols to ensure that each and every customer encounter is enjoyable and productive.

Read more ...

Many businesses are moving away from the on-site telephone communication methods, and this infrastructure is no longer relevant as it once was. Why? Many businesses are gravitating to cloud-based phone systems, and these systems have certainly proven to be more effective, more cost-efficient, more reliable, and more flexible.

If you are running a small business that wants to shake things up a bit, we suggest that you take a close look at cloud-based phone systems. Here are a few ways that cloud-based phone systems can help your business.

Read more ...

By now most people know about the ways in which Skype can allow users to instantly connect with family and friends around the world using their phone, tablet, or computer. However, Skype for business provides a variety of additional features that makes it one of the most useful tools a modern company can invest in. If you have yet to begin taking advantage of Skype at your company, here is a quick overview of just a few of the reasons you should consider utilizing Skype for business in 2018.

Read more ...

 As cybersecurity-related topics are hitting the news on an almost daily basis, companies across industries are scrambling to secure their data, improve their protocols, and implement new software. Considering the damage that a security breach can do to especially small businesses, these steps are certainly understandable. At the same time, comprehensive protection of your data starts much earlier in the process.

In fact, security awareness among your end users may be the single most important step you can take to keep your business, the data it stores, and the entirety of its technical infrastructure safe. If your end users know how to follow the right protocols, and protect the information they work with on a daily basis, your chance of a breach decreases drastically. More specifically, here are 5 steps you can take to enhance security awareness within your company.

Read more ...