Welcome to our Communications Blog

APR
27

4 Reasons Why Your Next Video Conference Should Use Zoom

Video conferences are very rarely efficient. Not everyone can sign in on time, poor connections can leave employees fading in and out or bring the whole event to a screeching halt, and there's never a guarantee that people are actually paying attention. While there might no way to solve that last problem when employees have perfected their 'I'm focusing' expression, Zoom's video conferencing tool has done a great job solving all of the other logistical difficulties. Here are four reasons why you...
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APR
07

3 Reasons to Record Your Customer Service Calls

Customer service calls get a bad reputation, and that's just the nature of the business. People call in when they have questions or complaints, not when they want to say the product or service is working perfectly. But recording the conversations can do a lot to help the conversations end on a positive note, or at least on a less negative one. Here's how to turn call recording into an advantage instead of just company policy: 1. Use recorded examples to polish up your procedures. Even if you hav...
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MAR
22

Zoom Rooms For Video Conferencing

  Setting up a video conferencing system doesn't have to mean buying expensive, proprietary equipment. Zoom Rooms is  a cloud-based approach to video conferencing that runs on standard computers, tablets, and AV equipment. Being software-based creates versatility. It's not much trouble to set up a computer, a monitor, and speakers in a conference room on a one-time basis. Other people can participate from wherever they are, using a phone, a desktop computer, or any device using H.323 o...
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MAR
09

Communications Trends for Small Business: New and Evolving Technologies to Consider

Properly communicating is absolutely essential in the more competitive business times we're living in. Just in the last five years, communications technology has taken a flying leap forward into areas that initially seemed so far away. Now tools like VoIP to chat bots continue to change how we communicate among employees and customers. Many of these continue to evolve as well, including some new things this year you might want to think about using. As a small business owner, all of these digital...
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FEB
25

The Benefits of Internet Telephony

What people call POTS — "plain old telephone service" — is just that, plain and old. Businesses are moving their phone service to the Internet for lots of good reasons. VoIP — voice over Internet protocol — saves money and offers many features. Even very small businesses can benefit from it. With VoIP, your business's phones are connected to Ethernet lines rather than traditional phone lines. You'll use SIP phones rather than analog phones, or you can keep your existing phones by adding analog t...
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FEB
16

The Baseline of Data Security Starts With User Awareness

  As cybersecurity-related topics are hitting the news on an almost daily basis, companies across industries are scrambling to secure their data, improve their protocols, and implement new software. Considering the damage that a security breach can do to especially small businesses, these steps are certainly understandable. At the same time, comprehensive protection of your data starts much earlier in the process. In fact, security awareness among your end users may be the single most impor...
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FEB
02

What Are The Advantages Of Cloud Based Phone Systems For Small Businesses?

Many businesses are moving away from the on-site telephone communication methods, and this infrastructure is no longer relevant as it once was. Why? Many businesses are gravitating to cloud-based phone systems, and these systems have certainly proven to be more effective, more cost-efficient, more reliable, and more flexible. If you are running a small business that wants to shake things up a bit, we suggest that you take a close look at cloud-based phone systems. Here are a few ways that cloud-...
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JAN
29

How to Protect Your Business from a Ransomware Attack

With ransomware attacks being a fairly frequent topic of discussion in the news lately, you may be wondering what you should do if your business comes under attack. However, the best way to deal with ransomware is to take the necessary steps to prevent your business from coming under attack in the first place. Fortunately, there are things you can do to secure your company's data and reduce your vulnerability to ransomware. To help you prepare, here are a few of the things you can do to protect ...
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JAN
25

Automate the Administrative Tasks in Your Business

The Internet has opened up the playing field for small businesses. Whereas any business used to require a lot of capital to get started, manpower, and a lot of time to become established, an online presence -- as well as the increased market for online services -- has made starting a business both easier and less of a financial risk. More than that, it's made many business tasks easier, primarily through automation. What's the best technology tool for increasing automation in your business? Ther...
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JAN
17

The Top Reasons to Use Skype for Business

By now most people know about the ways in which Skype can allow users to instantly connect with family and friends around the world using their phone, tablet, or computer. However, Skype for business provides a variety of additional features that makes it one of the most useful tools a modern company can invest in. If you have yet to begin taking advantage of Skype at your company, here is a quick overview of just a few of the reasons you should consider utilizing Skype for business in 2018. Red...
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JAN
12

Catch Billing Mistakes Early

Managing expenses is a very important responsibility for businesses of all sizes. In order to continue to be efficient and profitable, all businesses must spend time reviewing all of their different types of operating expenses. One type of expense that should be reconsidered and analyzed on a regular basis are Telecom costs. There are several different benefits that will be received if you review your telecom needs and costs on a regular basis. Identify Cost Trends One reason why you need to con...
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JAN
04

Why You Should Review Your Telecom Costs and Needs Regularly

Managing expenses is a very important responsibility for businesses of all sizes. In order to continue to be efficient and profitable, all businesses must spend time reviewing all of their different types of operating expenses. One type of expense that should be reconsidered and analyzed on a regular basis are Telecom costs. There are several different benefits that will be received if you review your telecom needs and costs on a regular basis. Identify Cost Trends One reason why you need to con...
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