
Business Telephone Systems

Professional Installation
Whether you decide to go with a simple digital phone system, an onsite VOIP system, or a hosted cloud based system, you need an experienced team on your side to make sure the cut over and roll-out are smooth.
In addition to the physical installation, cutting over dial tone, 800 numbers, hunt groups, SIP service, auto attendants, call routing and many other behind the scenes tasks are coordinated and managed by your expert team at PHD.

Training and Documentation
PHD can provide complete documentation of all aspects of your communications system. Starting with phone numbers, vendor and carrier info, hunt groups, port info, DID and SIP configurations, auto attendant and call routing diagrams, all the way through the actual scripts used on recordings.
User training is available for all users, with customized recorded sessions available for review, and for new employee on boarding.

Support and Management
As business phone systems have become more and more sophisticated, we need to account for support and management more along the lines of a computer system than an old fashioned phone system. Modern phone systems often require software subscriptions, updates, programming and data backup. Cloud based systems also need management, administration, and network management.
Stay connected with Allworx Reach!

Extend your system to your mobile devices
- Transfer, hold and park calls
- Easy three-way calling
- Access call history and parked calls
- Connect to scheduled conference calls
- Search across all Allworx system users
- Check voicemail
- Change presence settings
Software and Integration

Mobile Device Integration
Not at your desk? Not a problem.
Easily extend your office phone to your mobile devices!
- Transfer, hold and park calls
- Easy three-way calling
- Access voicemail, call history and parked calls
- Connect to scheduled conference calls
- Change presence settings

Automatic Call Distribution
Sophisticated Call Center solution made easy and affordable. Intelligently distribute and manage incoming calls across ten queues.
- Call Distribution
- Queue Management
- Supervisor Features
- Advanced Agent Features

Desktop Integration
Combine the ease of a PC-based interface with the high voice quality of the Allworx IP phone to boost employee productivity.
- One Click Dial
- Call Recording
- Integrate With Third Party Apps
- Boost Agent Productivity

Analytics and Reporting
Get comprehensive call activity reports with Allworx View and stay on top of call center performance.
- Stay on top of queues and agent performance.
- Create as many dashboards as you need.
- Track call volume, by agent or queue